OMBUDSMAN

[Cookie]

 

 

Has the council done something wrong? (maladministration)

 

 

The law says the Ombudsman must look for ‘maladministration’. The definition of maladministration is very wide and can include:

 

delay

incorrect action or failure to take any action

failure to follow procedures or the law

failure to provide information

inadequate record-keeping

failure to investigate

failure to reply

misleading or inaccurate statements

inadequate liaison

inadequate consultation

broken promises

The Ombudsman does not usually criticise the merits of a decision which has been properly taken simply because someone may disagree with it. He or she will however look at the way the decision was made.

[Cookie]

Somehow, if the club are telling the truth, for which I am sure they are, it looks like we could have a good case against the council, by calling in the ombudsman, on several of the above.

[Guest]

If that is so, why aren't the opposition parties at TDC using this to hammer the Tories?

[Guest]

As I understand it the ombudsman can only be called by either of the parties involved in these protracted negotiations.

[Cookie]

AS I understand it, providing a complaint has already been sent to the council,ANYONE can call in the ombudsman.

[Cookie]

Occasionally people with a serious complaint about a Council service may feel the matter has not been handled properly even after following the complaints procedure. If this is the case then you have the right to request an independent investigation.

 

This is the job of the Local Government Ombudsman Service. The Ombudsman will receive details of your complaint and decide if it is appropriate to take up the matter on your behalf with the Council. This service is free of charge.

 

You can obtain a free booklet from the Public Affairs Unit about the Local Government Ombudsman Service or you can contact the service direct at the following address:-

 

Local Government Ombudsman

Millbank Tower

Millbank

LONDON

SW1P 4QP

Telephone: 020 7217 4620

Fax: 020 7217 4621

Lo call advice line (0845) 602 1983

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