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A couple of non league snippets


3spirit

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Is it me ?

I'm definitely starting to get a complex about this.

I'm sure I bored all of you on here during pre-season with my complaints at what was stated at the time to be season tickets only available if you had a smartphone.

I was really pleased yesterday to see that the club was offering a discounted ticket for supporters for the four home league games  we have in November.

Great idea.

I have just now bought one of these on-line discounted tickets.

Well, I've paid my money, but I don't seem to have a ticket that I can take with me to the turnstiles.

I assumed the process would be exactly the same as when I purchase an online ticket for an individual game, or when I had bought a 10 game season pass for the last 10 games of last season.

Namely that I would receive a confirmation  email which contained a "QR" code that I could print out at home to take with me to the turnstiles.

Easy-peasy.

Unless I have done something wrong, and please tell me if I have, that hasn't happened in this case.

I have received an email confirmation, BUT there is no "QR" code attached to it.

The email  does say

"We have added your ticket to your fanbase wallet"

and there is a box that says

"View ticket in your wallet".

When I click this box it changes to another page which has a box that says

"View ticket".

and when I click this box a small square appears on my screen  with my name, date, order number and November saver  on it, and a smaller "QR" code that is extremely faint and blurry.

Much too faint and blurry to be printable and readable.

The fact that this confirmation email says that the ticket is "in my wallet", makes me guess that it is something attributable to an "app" in a mobile phone, and that this "QR" code will only be properly visible on a smartphone ?

Again please tell me if I am mistaken.

Nowhere in the club information details about this promotion or during the actual buying process does it say you won't be able to print this ticket at home.

Yes, I know, as my wife tells me till she is blue in the face, that 99% of people do have a smartphone, and that if I had one I wouldn't encounter these type of problems.

I'm determined never to have one.

I tell my wife that  the time will come when she will have to get the flippin' ok from her smartphone before she can scratch her backside.

Again, if I have done something wrong in the booking procedure, please tell me, but as things stand I am really not impressed.

 And ticketless.

Edited by Holyport Rebel
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4 hours ago, Holyport Rebel said:

Is it me ?

I'm definitely starting to get a complex about this.

I'm sure I bored all of you on here during pre-season with my complaints at what was stated at the time to be season tickets only available if you had a smartphone.

I was really pleased yesterday to see that the club was offering a discounted ticket for supporters for the four home league games  we have in November.

Great idea.

I have just now bought one of these on-line discounted tickets.

Well, I've paid my money, but I don't seem to have a ticket that I can take with me to the turnstiles.

I assumed the process would be exactly the same as when I purchase an online ticket for an individual game, or when I had bought a 10 game season pass for the last 10 games of last season.

Namely that I would receive a confirmation  email which contained a "QR" code that I could print out at home to take with me to the turnstiles.

Easy-peasy.

Unless I have done something wrong, and please tell me if I have, that hasn't happened in this case.

I have received an email confirmation, BUT there is no "QR" code attached to it.

The email  does say

"We have added your ticket to your fanbase wallet"

and there is a box that says

"View ticket in your wallet".

When I click this box it changes to another page which has a box that says

"View ticket".

and when I click this box a small square appears on my screen  with my name, date, order number and November saver  on it, and a smaller "QR" code that is extremely faint and blurry.

Much too faint and blurry to be printable and readable.

The fact that this confirmation email says that the ticket is "in my wallet", makes me guess that it is something attributable to an "app" in a mobile phone, and that this "QR" code will only be properly visible on a smartphone ?

Again please tell me if I am mistaken.

Nowhere in the club information details about this promotion or during the actual buying process does it say you won't be able to print this ticket at home.

Yes, I know, as my wife tells me till she is blue in the face, that 99% of people do have a smartphone, and that if I had one I wouldn't encounter these type of problems.

I'm determined never to have one.

I tell my wife that  the time will come when she will have to get the flippin' ok from her smartphone before she can scratch her backside.

Again, if I have done something wrong in the booking procedure, please tell me, but as things stand I am really not impressed.

 And ticketless.

Feel your pain Your wife is right as all wives are right Ill just say look what happened to king Canute 

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5 hours ago, Holyport Rebel said:

Is it me ?

I'm definitely starting to get a complex about this.

I'm sure I bored all of you on here during pre-season with my complaints at what was stated at the time to be season tickets only available if you had a smartphone.

I was really pleased yesterday to see that the club was offering a discounted ticket for supporters for the four home league games  we have in November.

Great idea.

I have just now bought one of these on-line discounted tickets.

Well, I've paid my money, but I don't seem to have a ticket that I can take with me to the turnstiles.

I assumed the process would be exactly the same as when I purchase an online ticket for an individual game, or when I had bought a 10 game season pass for the last 10 games of last season.

Namely that I would receive a confirmation  email which contained a "QR" code that I could print out at home to take with me to the turnstiles.

Easy-peasy.

Unless I have done something wrong, and please tell me if I have, that hasn't happened in this case.

I have received an email confirmation, BUT there is no "QR" code attached to it.

The email  does say

"We have added your ticket to your fanbase wallet"

and there is a box that says

"View ticket in your wallet".

When I click this box it changes to another page which has a box that says

"View ticket".

and when I click this box a small square appears on my screen  with my name, date, order number and November saver  on it, and a smaller "QR" code that is extremely faint and blurry.

Much too faint and blurry to be printable and readable.

The fact that this confirmation email says that the ticket is "in my wallet", makes me guess that it is something attributable to an "app" in a mobile phone, and that this "QR" code will only be properly visible on a smartphone ?

Again please tell me if I am mistaken.

Nowhere in the club information details about this promotion or during the actual buying process does it say you won't be able to print this ticket at home.

Yes, I know, as my wife tells me till she is blue in the face, that 99% of people do have a smartphone, and that if I had one I wouldn't encounter these type of problems.

I'm determined never to have one.

I tell my wife that  the time will come when she will have to get the flippin' ok from her smartphone before she can scratch her backside.

Again, if I have done something wrong in the booking procedure, please tell me, but as things stand I am really not impressed.

 And ticketless.

Kev, download the Fanbase App on your PC, you will have to sign in/register. There you can view your tickets and should be able to print off your QR code. 

You know your wife is right of course.................

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Well there's good and bad news , but mostly good.

Bernie, thank you for your suggestion.

Funnily enough, that's exactly the same answer I got from the club when I contacted them earlier today.

The thing is, I mentioned previously that I get a fuzzy, indistinct "QR" code right at the end after I have clicked all the boxes in the confirmation email.

This "QR" code is totally unprintable and unreadable.

When I log into my "Fanbase app" on my PC , sign in/register into my account and click on "view tickets" as suggested, the same blurry "QR" image comes up for this ticket purchase..

No difference.

There is however I notice now a line in red right at the bottom of this "QR" code which says 

"Valid from Fri 01 Nov to Sat 30 Nov".

Does this mean that the ticket and the "QR" code  only becomes properly visible and in a condition ready to be used/printed only from Friday ?

If I buy something this way  I'd expect it in this instance to be ready and available to be used/printed as soon as  I'd purchased it, as are every other on-line match tickets I've bought in the past.

If I buy a match ticket on a Monday I don't expect it only to become available and ready to be printed five days later. 

This may have no connection to my on-line ticket problems this time, but  if it has I think that is a pretty poor design fault.

Thankfully, when the club replied to my enquiry they somehow sent me a copy of my "QR" code for this transaction, which I have now printed out here at home .

Otherwise despite doing what Bernie and the club suggested as a solution, I'd still be stuck in the same position as I was this morning.   

At least I can get in the ground now to watch the games .👍

 

Edited by Holyport Rebel
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