Keep getting logged out.

[sjj2112]

In the past few days I have found that I have to log in to the site each day when I first visit the site. It didn't do this immediately after the changeover. I have ticked the remember me box on the login screen.

 

Any ideas?

[Ian_W]

Yes - clear your cookies - either all your cookies or if you can simply for our domain fansfocus.com - there maybe more than one cookie for our domain.

 

Then log back in.

 

If this does not cure your problem, please let me know your browser (including version) and your operating system. If you are viewing via AOL own software, then please advise as well.

 

Instructions for removing cookies below....

 

 

Google Chrome

 

Click on the Tools menu and select Options

Click the "Under the Hood" tab and locate the "Security" section

In the "Cookie settings" section, click the "Show cookies" button.

 

Select "Remove all" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the "Clear browsing data" option in the Tools menu).

 

To delete just the cookie for here, simply select fansfocus.com from the list and click on "Remove". There may be more than one of them.

 

Click on the Close button when you've finished.

 

Internet Explorer 8

 

Click "Safety" on the Command bar

Select "Delete Browsing History"

Select the option for cookies and click Delete

 

 

Internet Explorer 7.x

 

To delete cookies in Internet Explorer 7, use the following steps:

 

Open your Web browser.

From the Tools menu, click Delete Browsing History.

Click the Delete Cookies button.

Click OK.

 

Internet Explorer 6

 

See http://hdc.tamu.edu/reference/documentation/?section_id=789

 

 

 

Mozilla

 

Choose Cookie Manager from the Tools menu.

Choose Manage Stored Cookies.

Remove any cookie from the list, or remove all cookies.

 

Mozilla Firebird

 

Click on Tools, then Options

Select the Privacy icon in the left-hand panel

Click on Cookies

Click on Stored Cookies

To remove a single cookie click on the entry in the list and click on the Remove Cookie button

To remove all cookies click on the Remove All Cookies button

 

Firefox

 

Click on Tools, then Options

Select Privacy

In the Cookies panel, click on Show Cookies

To remove a single cookie click on the entry in the list and click on the Remove Cookie button

To remove all cookies click on the Remove All Cookies button

[Ian_W]

Please note when searching for cookies from fansfocus.com - look for both fansfocus.com and www.fansfocus.com - if they list in order you might miss the latter ones. You need to clear them all.

 

Would be a good idea anyway to help with settings on the site.

[Father Jack]

Yes - clear your cookies - either all your cookies or if you can simply for our domain fansfocus.com - there maybe more than one cookie for our domain.

 

Then log back in.

 

If this does not cure your problem, please let me know your browser (including version) and your operating system. If you are viewing via AOL own software, then please advise as well.

 

Instructions for removing cookies below....

 

 

Google Chrome

 

Click on the Tools menu and select Options

Click the "Under the Hood" tab and locate the "Security" section

In the "Cookie settings" section, click the "Show cookies" button.

 

Select "Remove all" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the "Clear browsing data" option in the Tools menu).

 

To delete just the cookie for here, simply select fansfocus.com from the list and click on "Remove". There may be more than one of them.

 

Click on the Close button when you've finished.

 

Internet Explorer 8

 

Click "Safety" on the Command bar

Select "Delete Browsing History"

Select the option for cookies and click Delete

 

 

Internet Explorer 7.x

 

To delete cookies in Internet Explorer 7, use the following steps:

 

Open your Web browser.

From the Tools menu, click Delete Browsing History.

Click the Delete Cookies button.

Click OK.

 

Internet Explorer 6

 

See http://hdc.tamu.edu/reference/documentation/?section_id=789

 

 

 

Mozilla

 

Choose Cookie Manager from the Tools menu.

Choose Manage Stored Cookies.

Remove any cookie from the list, or remove all cookies.

 

Mozilla Firebird

 

Click on Tools, then Options

Select the Privacy icon in the left-hand panel

Click on Cookies

Click on Stored Cookies

To remove a single cookie click on the entry in the list and click on the Remove Cookie button

To remove all cookies click on the Remove All Cookies button

 

Firefox

 

Click on Tools, then Options

Select Privacy

In the Cookies panel, click on Show Cookies

To remove a single cookie click on the entry in the list and click on the Remove Cookie button

To remove all cookies click on the Remove All Cookies button

 

Ian

 

Done all this but still get logged out whenever I close my browser. I am using Windows Vista and IE7. Any ideas?

[Ian_W]

Do you have more than one browser/window open for the forums by any chance?

 

If you have cleared your cookies both for fansfocus.com and www.fansfocus.com then at the moment I am at a loss.

 

I will have a think. (apart from suggesting Chrome or FireFox)