Hiding Shout Box

[HTFCew]

As requested from SSML forum.

 

Can't hide the shout box. (-) and My Prefs do nothing.

[Ian_W]

BTW - which browser are you using?

 

There is an upgrade to the shoutbox which was released about 30 minutes ago, so that might solve the problem - will upgrade that tomorrow.

[Ian_W]

Just upgraded to the latest version - can you let me know...

 

a) If this solves your problem

Which browser you are using if it does not.

 

Just to recap, you need to click on 'My prefs', which should open up a new window

 

Also worth checking to see if a pop-up blocker is preventing it from appearing - it shouldn't, but it might.

 

The popup should look something like this.

 

 

Thanks.

[HTFCew]

I'm on Firefox 3.0.13. I have pop-up blocker on, but with FF as an exception.

[Ian_W]

I assume it didn't work?

 

I will do a couple of tests and get back to yo asap.

[HTFCew]

I assume it didn't work?

 

I will do a couple of tests and get back to yo asap.

 

Still the same - no response. When I put the cursor over the "-" it says toggle shoutbox, but when I click the page just jumps to the top.

[HorshamRebel]

Hi,

 

On my work machine, which is running IE6 SP3 on XP, when I click on "My Prefs" it goes to the shotbox main entry screen, and then greys out. Pop ups are allowed, but nothing appears.

 

I will try on my IE7 Xp desktop at home, and also on my IE8 Vista laptop later tonight.

 

Gary

[Ian_W]

might be a permissions error - am going to post the question on the official forums....

[Ian_W]

Hi,

 

On my work machine, which is running IE6 SP3 on XP, when I click on "My Prefs" it goes to the shotbox main entry screen, and then greys out. Pop ups are allowed, but nothing appears.

 

I will try on my IE7 Xp desktop at home, and also on my IE8 Vista laptop later tonight.

 

Gary

 

Thanks - let me know.

[HorshamRebel]

Vista lap top runnin IE8 in combatibility mode works ok

[Ian_W]

Ok thanks.

[Ian_W]

Okay - have heard back on this....

 

Looks like your member has the old javascript in the browser cache, tell him to clear the browser cache and then do also an hard refresh (CTRL+F5) to load the new files.

 

Hope that helps - so hopefully clearly the cache in the browser will work.

[HorshamRebel]

Vista lap top runnin IE8 in combatibility mode works ok

 

XP desktop with latest IE7 does not let me log on, I get no fields to enter data in. So can not test Hiding the shout box on that pc. Even after clearing cache and doing a hard reset/reload

I don't want to change my password, as I can log on with all other computers.

 

By the way, I'm a QA manager, so doing this to software is part of my daily work life, and hence all the different pieces of hardware and OS.

Edited September 10, 2009 by HorshamRebel

[Ian_W]

I have not heard back, so will put a call in to the states.

[HTFCew]

I assume it didn't work?

 

I will do a couple of tests and get back to yo asap.

 

Still the same - no response. When I put the cursor over the "-" it says toggle shoutbox, but when I click the page just jumps to the top.

 

Yipee - CTRL +F5 worked for me - the noisy people have now gone.

[Ian_W]

Getting there slowly - thanks for the feedback. +1 rep for you