Could you ask fans Questions at Mansfield game ?

[Yorkfox]

There is going to be a questionaire for fans attending the Mansfield Town game on August 9th. This is something being put together by Jessica, Arithon and David Davis.

 

Could you help by asking fans some questions and recording the replies ?

 

To quote Jessica,

 

"We are looking for volunteers who are planning to go to the match to ask the questions of fans going to the match. Your help on this will be much appreciated. please email david@eufc.co.uk if you are able to help. We anticipate that we can ask people to complete the short questionnaire as they enter the ground. "

[Greg_Dyke]

I'd like to ask David Davis, whether he felt justified in resgining and forcing the recent Haltemprice and Howden byelection ...I mean, what did he actually achieve ?

[Digitalis]

Originally Posted By: Greg_Dyke

I'd like to ask David Davis, whether he felt justified in resgining and forcing the recent Haltemprice and Howden byelection ...I mean, what did he actually achieve ?

ZZZzzzzzzz

[kaizen]

Good to see you're sleeping well....

[Digitalis]

I'm so tired, I couldn't actually determine if it was a serious post assuming I really was a politician (Yes, we did get that on the MyFC forum!) or a joke.

 

We could really do with some volunteers though please. I know it all really boils down to how the team perform, but anything else we can do to make it a better experience will help in our efforts to get new people through the gates.

 

And I know from years of experience in the customer service field that it is dangerous to assume you know what the customer wants. It is easy to take your own expectations and translate that to mean it must be what everyone wants.

 

For example, I'm not a big fan of the type of food served, so my assumption would be that we need to change it. The Saturday morning of the Charlton match we had a couple of youngsters in to sign up for Junior Fleet tickets. So as usual I took the opportunity of sounding them out. "Apart from the football, what is the best thing about coming to Stonebridge Road?" (Cue all your witty comments here...)

 

The answer? "The chips with curry sauce!"

 

It takes all sorts.

 

The survey is the first pass at finding out what the priorities for change are, based on a representative sample of the fans.

[Riverview Supporter]

Im happy to help with asking questions.

 

 

[kaizen]

It's a good idea - for too many years the fans have always seemed to be a by-product of the club; the club decides, we accept or go elsewhere. It's nice to see you thinking of the paying fan.

[Harry J Allstars]

David.

 

Are you coming to Bromley on Saturday?

 

Bring a form down and we can talk there.

[Digitalis]

Hi Paul, yes I'll be at Bromley.

 

I've drafted up a set of questions, which are at the moment with a MyFC member who works for Mori, in case he can add a different slant to it.

 

The focus is to be on quality, with a little data harvesting added. Scoring questions for easy analysis and on this first pass only aimed at our own fans:

 

How would you score the following out of 10:

Experience getting ticket

Stewards

Stands/Terracing

Club Bar

Toilet facilities

Food

Tannoy information

Club shop

Overall experience

 

Then a couple of freestyle questions that will possibly need more analysis:

 

What town do you live in?

Did you get to the ground by road/rail/on foot

Age range:

Under 16, 16-25, 25-40, 41-55, 56-65, Over 65

What do you like best about coming to the ground?

Worst thing?

How could we encourage more people to attend?

Email address?

If on email "Would you like us to send you a copy of the results?"

 

Based on the results, we might need a second pass to focus in on the detail for a particular area.

[Digitalis]

Originally Posted By: Riverview Supporter

Im happy to help with asking questions.

Thanks Brian, I'll hold you to that! Will be interesting to see how many drive to the match...

[Riverview Supporter]

Maybe need to add bus to wany to get to the ground. Road and bus acan be to different things. In this modern age of public transport being pushed , may be a possible tie in if numbers are high.

[PatMan]

Originally Posted By: Riverview Supporter

Im happy to help with asking questions.

Will you be asking them in French?

Ou

[Digitalis]

Si c'est necessaire je peux poser les questions en francais, oui. Oder deutches, vielleicht? O possiamo parlare in Italiano, anche, non e una problema...

[Digitalis]

Originally Posted By: Riverview Supporter

Maybe need to add bus to wany to get to the ground. Road and bus acan be to different things. In this modern age of public transport being pushed , may be a possible tie in if numbers are high.

Excellent, thanks Brian will amend.

[PatMan]

Originally Posted By: Digitalis

Si c'est necessaire je peux poser les questions en francais, oui. Oder deutches, vielleicht? O possiamo parlare in Italiano, anche, non e una problema...

Show-off!

[kaizen]

Well, at least one of you can ask Sacha his opinions...

[Ian_D]

I assume these questionnaires are being asked before the game, and not during? If this is the case I would be willing to help .

[Digitalis]

Great, thanks. Before and at half-time would be good, if not busy in the bar Although that could be a good place to ask from anyway, captive audience!

[Yorkfox]

Do you think leaving a pile of questionaires on the bar might get a few to fill them in ?

 

People filling them in and posting back an option ? Inserted in some of the programmes ?

[Special K]

Originally Posted By: Yorkfox

Do you think leaving a pile of questionaires on the bar might get a few to fill them in ?

People filling them in and posting back an option ? Inserted in some of the programmes ?

Maybe you can ask the turnstile operators to hand them out. That way practically everyone would get one.